Notice of Privacy

This Privacy Notice (hereinafter the "Notice") establishes the terms and conditions under which GRUPO GORILA GR SAS, identified with NIT 901237384-1 and domiciled in BOGOTÁ DC, will process your personal data.


The treatment that GRUPO GORILA GR SAS will carry out with personal information will be as follows:

  • Carry out the pertinent steps for the development of the company's corporate purpose in what has to do with the fulfillment of the object of the transaction entered into with the Information Owner.

  • Make invitations to events and offer new products and services.

  • Manage procedures (requests, complaints, claims).

  • Carry out satisfaction surveys regarding the goods and services offered by GRUPO GORILA GR SAS

  • Provide contact information to the sales force and / or distribution network, telemarketing, market research and any third party with whom GRUPO GORILA GR SAS has a contractual relationship for the development of activities of this type (market research and telemarketing, etc. ) for the execution of the same.

  • Contact the Holder through telephone means to carry out surveys, studies and / or confirmation of personal data necessary for the execution of the transaction held.

  • Contact the Owner through electronic means - SMS or chat to send news related to loyalty campaigns or service improvement.

  • Contact the Owner via email to send account statements or invoices in relation to the obligations arising from the transaction between the parties.

  • Transmit personal data outside the country to third parties with whom GRUPO GORILA GR SAS has signed a data processing contract and it is necessary to deliver it to fulfill the contractual object.

  • Provide the services offered by GRUPO GORILA GR SAS and accepted in the transaction.

  • Provide the information to third parties with whom GRUPO GORILA GR SAS has a contractual relationship and that is necessary to deliver it to fulfill the contracted object.


As the owner of your personal data, you have the right to:

  • Free access to the data provided that have been processed.

  • Know, update and rectify your information against partial, inaccurate, incomplete, fractioned, misleading data, or those whose treatment is prohibited or has not been authorized.

  • Request proof of authorization granted.

  • Present before the Superintendency of Industry and Commerce (SIC) complaints for infractions to the provisions of current regulations.

  • Revoke the authorization and / or request the deletion of the data, provided that there is no legal or contractual duty that prevents them from being deleted.

  • Refrain from answering questions about sensitive data. The answers that deal with sensitive data or data on girls and boys and adolescents will be optional.


The Owner can access our Information Treatment Policy, which is published at